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Hi, I am

Kieron Bissett

I am an IT Consultant.

about me

Expertise

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WFM

I’ve been involved in WFM since 2004 and am passionate about bringing quality WFM practices to businesses.

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PROJECT MANAGEMENT

Prince 2 Certified and experienced in Agile and other SSM methodologies, I can lead project teams to deliver on time and within budget.

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MANAGEMENT

Skilled in leading including mentoring, coaching and developing teams.

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RETAIL

I have many years of Retail experience both delivering projects for and working with, in hectic environments with tight timescales and pressure to deliver quantifiable results.

Work Process

INNOVATION STRATEGY

BUSINESS CASE

READINESS ASSESSMENT

IMPLEMENT WFM

WFM SUCCESS REVIEW

BUSINESS AS USUAL

Companies Worked with

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Fun Fact

5 Countries lived in, 100’s visited

1000+ Project Documents Produced

1.5l of Green Tea consumed a day

4 Certifications

Other Pages

itsallgonepearshaped Personal Blog Professional Blog

resume

WORK HISTORY

Aug 2015 – Current

Senior WFM Consultant

SD Worx and Various Clients

Working as a WFM Consultant for Ceridian UK and SD Worx implementing Dayforce HCM solution to UK & European Customers. Upskilling team members, running Data Migration teams.

Latest Project is to write a set of XSLT’s for the UK integration from Dayforce into Payroll.

Jan 2014 – Current

WFM Expert

Bissett WFM Consulting Ltd

Working as a remote freelance consultant while living in Tokyo until August 2015. Working with UK & New Zealand customers delivering short term solutions, such as interfaces, custom reports and other items.

Oct 2012 – Dec 2013

Senior Consultant

Cognizant
  • Project and Programme management of WFM implementations and strategy development
  • Develop Workforce Management Practice offering
  • Defined WFM Roadmaps, Business Cases, implementation and success reviews for customers
  • Partner with Kronos on multi-million pound bids, develop customer profitability models, pricing estimates
  • Pre-Sales Activities including writing tenders and building financial models
  • Senior SME and point of contact for Kronos implementation & delivery projects across a team of 40+ people across the world
  • Develop best practice project delivery tools, documentation & sales pipeline tools using SharePoint and Excel
  • Implemented several successful projects across key industries

Oct 2006 – Dec 2012

People Management Application Manager

Harrods
  • Led & developed a team of Business Analysts to design, develop, train, implement and support a diverse set of applications across a very unique business consisting of 8,000 employees, 8,000 concessions and up to 3,000 contractors across several unique businesses
  • Responsible for HR / Payroll / Workforce Management / Access Control / Cashless Vending / Intranet / Document Management systems / Employee Self Service / People Data & Reporting systems
  • Developed ROI measurements, business cases and project and programme plans
  • Managed budgets, scope, tendering and package selection through to project management and implementation and finally project closure
  • Developed business process strategy and operational planning, including product lifecycle, disaster recovery planning and business continuity procedures
  • Developed People Management strategy and roadmap across IT, Retail and HR.
  • Exposure at all levels of the company including the Managing Director, Directors, Retail, HR, Security, Distribution (Logistics) and Payroll
  • Head the rollout and development of Kronos T&A and Optimised Scheduling across the business including HR / Payroll integration, labour forecasting / budget modelling and reporting moving from a manual paper based system to an electronic system

Jul 2004 – Oct 2006

Application Consultant Consultant

Kronos
  • Designed, planned, installed, configured and trained the Workforce Central suite of products (Time & Attendance, Employee Management software and Timekeeper hardware)
  • National and International travel including 6 months in France working on high profile customers
  • Analysis and documentation and configuration of a customers pay rules, including complex unionised environs
  • Technical design and Integration of a variety of HR / Payroll systems (such as SAP, ResourceLink)
  • Successful implementation of systems up to 40,000 employees and 1000 sites
  • Managed multiple projects at once and act as an Advisory and escalation point for other Application Consultants

Nov 2002 – Jun 2004

Travelling

Asia

As an opportunity not to be missed, I took some time out to travel with my partner and a friend, working our way to New Zealand. Activities include trekking in the Himalayas, onsen hopping in Japan, whale watching in Australia and temple travelling in Thailand and Cambodia and finally spending 4 months in New Zealand doing a variety of activities including voluntary work and adventure sports.

Dec 1999 – Oct 2002

Senior Support Engineer

Lucent Technologies (now Alcatel-Lucent)
  • Remote and onsite support of the VitalSuite range of products (Network and Application performance – FCAPS), escalation point for sales, pre-sales, engineers, engineering and re-sellers across EMEA & APAC
  • Lead, train and develop UK support team to achieve SLA’s
  • National and international travel across EMEA for installation, configuration, training, maintenance, support of the product
  • Assist, train and develop relations with international business partners, resellers and engineers
  • 5 months spent in the US, coordinating the beta program of a new version to 35 client sites across the world, shaping the new version of the software, documenting and implementing new guides and training materials. Received the CEO Presidents award for “Outstanding Contribution for Efforts”

Oct 1999 – Dec 1999

Support Engineer

Chello
  • Contract based in Amsterdam to implement and support a Microsoft Exchange rollout for 250 users.

Oct 1998 – Oct 1999

Senior Support Engineer

The Accounting House (TAH)
  • Telephone, remote and on-site support and training of a large customer base and Internal staff
  • Upgrade and documentation of existing internal systems and WAN infrastructure

Oct 1997 – Oct 1998

IT Trainer / NVQ Assessor

DITC
  • Develop and deliver training, materials and courses for NVQs and local businesses
  • Commendation from the head City and Guilds External Verifier for the quality of the training given, the work produced by the candidates (especially for local businesses and charities) and the facilities on offer

EDUCATION

1994 – 1996

BSc (Hons), Integrated Business Technology

Sheffield Hallam

IBT involved studying SSADM (a large scale implementation methodology preferred by the government at the time), Database, business analysis.

1994 – 1996

Diploma of HE, Informatics

Sheffield Hallam

Involved studying, databases, business analysis, assembler language, Pascal.

Download CV

Areas of Expertise

Human Capital Management

Time & Attendance, Scheduling

Project / Programme Management

People Management

Vendor Management

Business Analysis

HR Knowledge

Payroll Knowledge

Professional Qualifications

Prince 2 Practicioner

ITIL Foundation

SharePoint Designer

Technical Skills

Kronos

Dayforce

Integration

SQL, SSRS, XML, XSLT

SharePoint

Network, LAN, WAN

TESTIMONIALS

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Bal Summan

Application Support Manager / Harrods

I had the pleasure of working with Kieron throughout his 5 years at Harrods starting with the implementation of Kronos Time and Attendance and moving on to various other people management initiatives. Throughout his time at Harrods Kieron has always displayed a clear strategic IT roadmap around the systems that govern people management and has always focused on achieving efficiencies. An all-rounder that can comfortably succeed in all he takes his hand to be that the project manager to start and ending as the business SME, as he did with the implementation of the company intranet. A trusted, hardworking and dedicated professional that is without a doubt an asset to any business.

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Jenny Parry

Group Head of Talent / Bakkavor

I have had the pleasure of working with Kieron on a number of projects over the last couple of years. Kieron really embedded himself in with my teams during the projects to truly understand what we were trying to achieve from a HR perspective and then working with us to develop the IT solution that works for us. I found Kieron innovative and supportive and someone who went above and beyond to support me and my team and I enjoyed working with him.

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Richard Mowe

Senior Tecnical Support / Alcatel-Lucent

Kieron worked for me for 3 years and in that time has been a tremendous asset for the following reasons.

Work Ethic. Kieron is hard working, dedicated and an open worker who can always to be relied on for any task or project assigned. If Kieron could see a task that needed doing or a problem addressing he would make sure it would be tackled and not wait to be asked. Kieron is a self motivator.

Technically. Kieron has one of the quickest and sharpest minds I have seen in the Computer Industry but at the same time is human with it. Kieron displayed this by becoming an expert on a complicated product very quickly.

portfolio

A selection of professional and private work.

Senso-ji

Memories of Senso-ji

Liberty (Retail)

Kimberly-Clark

Music in Prisons / Irene Taylor Trust

An IT Strategy and Microsoft Office 365 migration.

Harrods Intranet

Harrods Intranet - 8000 Users

Black Skies

Fuji & Tokyo.

Tsukiji

Photographs of the old Tokyo Fish Market

British Ballet Organisation / bbo.dance

An IT Strategy

blog

SEE ALL POSTS

contact

Social Media Links

Contact Me

based in London, UK

Tel : +xxxxxxx

Kieron [at] kbit [dot] consulting

Flexible Freelance Available

Drop Me an Email

Please use LinkedIn to contact me – email contact form not working at the moment